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Here is a list of questions we get asked, hopefully you will find your answer here, if not then please contact us on or call 01428 713070
Q: Do you send items recorded delivery?
A: Yes, all items are sent with a trackable number.

Q: Do parcels need to be signed for?
A: No, they can be left with a neighbour.

Q: What happens if I receive the wrong item?
A: Follow our Returns policy.

Q: What happens if I receive a damanged item?
A: Follow our Returns process.

Q: How long will it take to get my order?
A: At the latest, within 3 and 5 working days as all items are held in stock with us.

Q: Can I pay by cheque?
A: We do not accept cheques due to the high amount of fraud issues with cheques.

Q: Can I pay over the phone?
A: Yes.

Q: What cards do you accept over the phone?
A: Mastercard, Visa (all types), Maestro.

Q: What online methods of payment do you have?
A: Paypal, (all cards types) and SagePay (most cards but not Amex).

Q: Can I drop cash off with you and collect my goods?
A: Yes.

Q: Can I have my order delivered to a different address?
A: Yes.

Q: Can I have my order sent abroad?
A: Please contact us for special delivery prices for overseas orders. We do not offer this on the website but we are happy to send goods abroad.